Last updated: August 2026
VAIA Longevity ("we", "us", "our") is a UK-based educational wellness platform operating at vaialongevity.com. We are the data controller for personal data processed through the platform, and we are committed to protecting your personal data in line with the UK GDPR and the Data Protection Act 2018.
We process your data on these bases under the UK GDPR:
You can withdraw consent at any time. Withdrawal does not affect processing carried out lawfully before withdrawal.
We do not sell your personal data, and we do not use your health or Face Scan data for advertising.
Face Scan is optional. When you use it, we process the facial image you submit to produce a visual age estimate, skin, hydration and eye area scores, and related educational guidance. We never use Face Scan to measure biological age, diagnose any condition, or identify or verify you through facial recognition.
Face Scan images and derived results are personal data. VAIA does not create biometric templates or process facial images for unique identification. Under the current Face Scan design, we do not classify this information as special category biometric data. We nevertheless apply enhanced safeguards, including separate Face Scan consent, restricted access, defined retention periods and deletion on withdrawal.
We ask for your separate Face Scan consent before the image is analysed, and you can withdraw it at any time. We keep an uploaded facial image for a maximum of 12 months, or sooner if you delete the scan, withdraw consent, or delete your account. Full details are set out in our Face Scan Data Policy.
We share data only with trusted providers who process it on our instructions, or, where stated, as independent controllers for their own defined purposes:
Some providers process data outside the United Kingdom. Where they do, we rely on the transfer safeguards in the applicable provider agreement, such as the UK Addendum to the Standard Contractual Clauses.
We keep personal data only for as long as needed for the purpose it was collected, then delete or anonymise it, unless a legal duty requires longer retention.
| Data | Retention |
|---|---|
| Account, profile and health data | While your account is active, then deleted or anonymised on account deletion |
| Face Scan image | Maximum 12 months from upload, or sooner on request |
| Consent, withdrawal and deletion records | Six years after consent is withdrawn or the account is deleted, then deleted |
| Subscription and accounting records | Retained where UK law requires, typically six years |
| Security and access logs | Kept for a limited period unless linked to an active incident |
Under UK GDPR you have the right to access, correct, delete, restrict and object to the processing of your data, to receive a portable copy of your data, and to withdraw consent at any time. To exercise any right, contact support@vaialongevity.com. We respond without undue delay and within one month in ordinary cases.
You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
We maintain a personal data breach response procedure. Where a breach is likely to risk your rights and freedoms, we notify the ICO without undue delay and no later than 72 hours after becoming aware. Where a breach is likely to result in a high risk to you, we inform you directly.
We apply technical and organisational measures appropriate to the sensitivity of your data, including encrypted transmission, access controls, restricted administrative access and deletion processes. No internet service can guarantee absolute security, but we work to protect your data and respond quickly to any incident.
VAIA is for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us data, contact support@vaialongevity.com and we will delete it.
We may update this policy when our processing, providers, retention periods or the law change. Where a change is material, we will make it visible in the app.
For any privacy question, email support@vaialongevity.com.